WEAPON-X Purchase Agreement, Policies, and Procedures

• 2105-A Schappelle Ln Cincinnati, OH 45240
  P: 513-662-4000
  F: 800-661-2361
  E: sales@weapon-x.com

Dealing with many different suppliers and product manufacturers, parts frequently come in and out of stock. Lead times can vary greatly - from being in stock to 12 weeks and beyond. Many items in the aftermarket car part industry are special, custom or made to order and require components to be sourced to make the product causing the extended lead times. Items we do not stock are considered custom ordered parts.  Due to this, if you order a product, your credit card is charged immediately upon checkout and your order is immediately submitted to the appropriate parties. You will be sent an order confirmation email from us using the email you provided during checkout notifying you that lead times are not guaranteed and if you need a product by a certain date to contact us to see if this is possible and/or what your options are. You are permitted 1 business day to contact us regarding the lead times and order cancellations need to be approved by WEAPON-X as the status of the order needs to be verified before we can confirm a cancellation. An order cannot be canceled by leaving a voicemail or simply sending an email.  Orders can ship from various sources, so we need to verify the status of an order before simply confirmation a cancellation. Since every supplier operates differently, it is possible an order has already shipped and is already in transit although we are still waiting on the shipping notification from the supplier or vendor. An authorized WEAPON-X team member must confirm cancellation with a cancellation number.  This number will be generated upon the item being canceled in our system.  If the item has already been shipped or packaged and prepared to ship, we are unable to cancel your order and you will have to follow return policies and procedures.

Outside of 1 business day, if you choose to cancel your order:

- Items that are in stock, already prepared to ship, and/or scheduled to ship or have already shipped:  these orders and shipments cannot be cancelled or stopped. The customer has the right to return the item within the guidelines of our return policy outlined below. If you ordered during a sale with prize drawings on the line, orders are ineligible for cancellations and we have a firm no refund policy. In the event of extreme circumstances WEAPON-X may be agree to approve exchange or store credit, depending on the status of the original order - this is at WEAPON-X discretion and must be approved by a management member.

- Items that are not custom parts or made to order parts:  WEAPON-X Motorsports, Inc reserves the right to charge up to a 30% cancellation and restocking fee. 

- Items that are custom/made to order parts: WEAPON-X Motorsports, Inc reserves the right to deny the cancellation request or charge up to a 50% cancellation and restocking fee. This denial or approval and/or fee is assessed based on how much cost and time we have thus far into the production.

- Specific to custom wheel orders:  Once custom wheels have gone into production, there is no cancellation, returns or refunds and supplier/manufacturer policy applies in regard to any warranty issues.

- There is 10% cancellation fee to cover non-refundable merchant fees associated with the original charge as well overhead costs associated with order processing which we are unable to recoup after an order is set in motion. 

WARRANTY

All wheels and other merchandise, unless otherwise specified and agreed upon, is sold in brand new condition and is covered by manufacturer warranty. Any modification of the product by the customer is expressly prohibited and if it is done it voids all warranty - manufacturer or otherwise. Warranty issues must be directed to WEAPON-X and/or the manufacturer and handled through the step by step processes advised. Under NO circumstances are customers allowed to tamper with or modify a product, or else any warranty is void. Tampering or modifications to the product are an obstruction of being able to sort out the root of the issue, and waives manufacturer of all liability. The manufacturer warranty coverage relationship exists directly between the manufacturer and the customer. While WEAPON-X has no duty to be directly involved in manufacturer warranty claims, our team will still be happy to assist you in communicating and helping you receive a manufacturer warranty from the manufacturer. Other than applicable manufacturers’ warranties, there are no other warranties, express or implied, including any warranty of merchantability for a particular purpose. WEAPON-X will at times be happy to assist customers through the manufacturer process, but be advised that this interaction and the results of it are between the manufacturer and the customer. Warranty issues require inspection and verification and then once that is complete, subject to the manufacturer policies, either a repaired or replacement unit will be provided. If components are missing or defective, please notify us immediately and no later than 5 business days after confirmation of delivery and we will contact the manufacturer or shipper to investigate the claim. There are no returns and refunds for warranty issues. If you wish to return an item versus following warranty procedures, a request can be submitted, but if approved then standard return policies and restocking fees would apply. Unless otherwise stated and agreed to by WEAPON-X and/or the manufacturer, the customer is liable for roundtrip shipping cost when returning or exchanging an item. This also applies to any issues concerning warranty.

Warranty for WEAPON-X parts are handled directly through WEAPON-X. WEAPON-X will send a repaired or replacement unit for all warranty issues. WEAPON-X does not process refunds or returns for warranty issues. If you wish to return the product after a warranty issue, you can submit a request for return RMA and standard return policies would then apply. The customer is liable for roundtrip shipping cost when returning or exchanging an item.

- Items that are ordered during one of our sales in which there is a prize drawing that customer was included in: WEAPON-X Motorsports, Inc reserves the right to deny the cancellation request.

 

DAMAGE OR MISSING SHIPMENTS

All aero parts, custom wheels, and some performance parts require a signature acceptance and need to be opened and inspected for damage at time of receipt.  Damaged aero products need to be denied at time of delivery and will be replaced by us.  WEAPON-X Motorsports will NOT be held responsible for damaged parts that were accepted by customer and customer will have to deal with freight carrier or shipper directly for insurance claim.

If you receive tracking on an item that the shipper labels as delivered we need to be notified immediately to open an investigation with the shipper and within no later than 5 business days of stated delivery.

Most aero is shipped via freight and since they require a signature and customers to sign off on status of the parts and their condition, for any and ALL items that ship via freight we require inspection be done at the time of delivery before signing and the customer note damage immediately at the time of delivery for freight shipments on aero products.

If items ship regular ground FedEx (excluding fedex freight which would be applied above regarding freight shipments, UPS, USPS or courier we require to be notified of damage or missing items within 5 days. This is because different shippers have different policies and we need to ensure we have enough time to address any issues with the shipper as these shippers all have different time periods to file claims. Once we are outside of that time period, the shipper voids the insurance we paid for and we are no longer able to file a claim. If these policies are not followed and once outside of the required time period, WeaponX is not liable for any damaged or missing items.

 

RETURNS

For items that are eligible for return, our policy lasts 14 days with the exception of a sales promotion where a customer may be entered to win a drawing. Returns must be approved by WEAPON-X and RMA and return instructions provided before anything is sent back. There will be no refunds offered if a customer was entered in a sales drawing, whether they won or not.  If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We will not be responsible for a shipping refund for a return or exchange unless the item was defective or the wrong item.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The item must be received before a refund is processed.

Custom orders/made to order parts are ineligible and are exempt from being returned; however, may be restocked at our discretion, less a restocking fee. WEAPON-X has the right to deny returns for any custom/made to order parts. If WEAPON-X does approve a custom order part(s) return, we have the right to charge up to a 50% restocking fee which will vary depending on the part(s) and what we had invested into and/or costs we would have to take on if the part(s) was/were to be returned. If the custom order return is approved, you will be issued a RMA. Under no circumstances, unless you have a RMA, is a custom part able to be returned. If the RMA is approved the the outlined restocking fee in the RMA email will apply and the original actual cost for WEAPON-X to ship the part(s) is nonrefundable as well.

If by chance or circumstance a customer is refunded prior to return, the customer is responsible for getting the return back to WEAPON-X within 10 business days. If the item(s) are not returned, WEAPON-X has the right to bill the customer the refund balance back and the return is then void. If the customer would like to request a new return, they need to submit in writing an explanation of why the product was not returned initially as agreed and request a new RMA which WEAPON-X has the right to accept or refuse. WEAPON-X has the right to bill for any unpaid property that remains in a customers possession outside of a 10 business day window unless otherwise agreed between WEAPON-X and customer.

Once issued a RMA, wait for confirmation from WEAPON-X on where to ship. You will have an additional 14 business days (2 weeks) from the RMA being approved to send the items back. If you do not ship the items back within that time, the RMA is void and you must seek assistance if you would like to request management to review the return again. Returns are subject up to a 50% restocking fee, depending on it being a custom order. The actual original cost to ship is also nonrefundable and will be deducted from any refund. Most custom and items not stocked by WEAPON-X will need to shipped directly back to the manufacturer and we will need to provide you with the correct information. Under no circumstances is any customer allowed to reject a package. If you do so, then your item is automatically ineligible for return or refund and the item you ordered and was shipped to you will sit at the facility to which it was returned after you rejected it, until it is picked up by you and/or return shipping arranged.

**FOR CORE RETURNS** the cores and/or returned parts agreed for exchange, must be in working and reusable condition or we will be unable to process a credit for return. We expect core returns to be swapped out in a timely manner. While we prefer sooner than later, if time has lapsed from delivery to customer of over 2 months (unless otherwise approved) then a restocking free may be deducted from the core return as this affects our customers waiting in the core exchange program. Customers who chose to partake in our core exchange program are responsible for any core return shipping costs. We advise all items be insured, as we are not responsible for any damaged incurred during freight and will not be able to refund you for the core return if the item is unable to be used and your claim will need to be filed directly with the shipper you used. If the item arrives to us unable to be used and/or not functioning properly and you want it back, you will be responsible to send us a return label and/or billable for shipping charges if you wish to use our shipping account. If you have any questions, please contact us for specific core return or shipping instructions.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

WEAPON-X Motorsports reserves the right to exchange or repair items found to be defective; shipping expenses are not refundable.  You must notify us within 7 days from shipment receipt, if there are shortages, defective or damaged items, so that a claim can be processed. Warranty policies would then apply. If you would like to request a return instead of following warranty policies, a request can be submitted. If approved, return refunds are subject to up to the aforementioned restocking fee and the original cost to ship the item to the customer is non-refundable.  We will not accept any items that have been installed, modified or damaged other than by shipping.

 

WEAPON-X Motorsports refunds are processed once the item is returned, inspected and approved. If the item is from another supplier, the refund to the customer is processed once the supplier has issued the refund to WEAPON-X Motorsports. If the customer is granted a credit/refund prior to return, and the item is not returned within 10 business days, WEAPON-X Motorsports reserves the right to bill the customer in full for the product until it is returned. If the item is not returned within 25 business days, WEAPON-X Motorsports reserves the right to deny the return or charge a restocking fee at their discretion.

 

LATE OR MISSING REFUNDS (IF APPLICABLE)

Returns can take up to 5 business days once we issue the refund.  If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at sales@weapon-x.com.

 

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. There no cancellations or refunds allowed during sales with prize drawings on the line, no exceptions.

 

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged.  Exchanges for defective or damaged items will need to be handled directly with the manufacturer. Please reach out to us at sales@weapon-x.com for specific information regarding how to proceed with your exchange on defective or damaged items.

 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.  If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.

 

RETURN SHIPPING

Where to ship your return can vary. Please contact sales@weapon-x.com for return approval and issuance of a RMA and further details on where to return your product. If it drop shipped from the manufacturer, we will need to contact them to facilitate the return and issue a RMA, their return and restocking policies will also apply. If your RMA is issued and we advise you to ship it to our shop instead of to the manufacturer or manufacturing facility, you can return to:

WEAPON-X
Attn: Returns
2105A Schappelle Ln
Cincinnati, OH 45240

 

You will be responsible for paying for your own shipping costs for returning your item. We recommend all customers returning products fully insure it for its value. We are not responsible if your item is damaged during return shipping back to us. Shipping costs are non-refundable. If you receive a refund, the cost of any shipping for your order will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.  It is the customer’s responsibility to provide tracking once shipped and any damaged/lost items need to be handled by the customer and their freight carrier. 

 

SHIPPING

WEAPON-X Website charges ground shipping upon checkout. If you have an urgent order, please contact us after checking out to confirm we can accommodate your request and/or to get expedited shipping quotes. 

For international shipments, we have no way of knowing the total cost of shipping until the item(s) are ready to ship. Our website takes a deposit and any additional amount would be owed at the time of shipping (if actual cost is more than deposit) or refund be processed at the time of shipping (if actual cost is less than deposit).

WEAPON-X uses our own shipping accounts and/or our manufacturer and supplier shipping accounts. For some special circumstances and requests, we can use customer shipping accounts. Please call or email if you have questions in regard to this. If the request is granted, and the customer uses their own shipping account, WEAPON-X is waived of all liability once it is in the hands of the transit carrier. For all customers who use their own account to ship, it is the customers responsibility to properly insure their package for its value. In the event of a lost package or damage during transit, the customer is responsible for filing the claim on their own account.

For shipments within the continental US, the customer is responsible for providing us their shipping account information or a prepaid label(s) to prepare the shipment.

For International shipments, the customer is responsible for providing us all prepaid labels as well as necessary documents for customs (if required/international). The customer is also responsible for filing the EEI (if required). 

 

GENERAL

Any purchases/sales/interactions with WEAPON-X Motorsports transacted via the phone, online, through a forum, in person, or via external payment gateways like paypal are subject to ALL of the aforementioned terms and conditions listed with regard to lead times, warranties, cancellations, adjustments, etc. and it is the responsibility of the customer to be aware of these.  There are absolutely no exceptions.  

ORDER ERRORS

On occasion, website typos with pricing or the wording can cause confusion and lead to a customer not getting what they thought they ordered. Manufacturers update their pricing constantly and as a small business, it is impossible to keep up with every product timely.  We will do our best to resolve the order; however, in the event of a misstated product, the order can only be adjusted with the additional costs owed, or we will refund and send a return label at our discretion.  We will not give away free product for a misstated listing and we reserve the right to rightfully adjust the order or cancel at our discretion.  

CHARGEBACK DISPUTES AND/OR FRAUDULENT ORDERS 

WEAPON-X Motorsports has a ZERO tolerance policy for fraudulent orders as well as misrepresentation about a legitimately placed order or service rendered.  This also applies to in-house performance builds, canceled checks, canceled credit cards.  Any and all discounts offered during the build due are also null and void and the customer will be responsible for the entire cost of the project, not the discounted cost, which are sometimes offered to a good customer.  Fraudulent orders placed with the intent of theft will be reported to our local authorities as well as the authorities in the ship to address jurisdiction.  WEAPON-X will always attempt to resolve a dissatisfied an order or service rendered amicably; however, in the event this cannot be resolved to mutual satisfaction, WEAPON-X will stand firmly by our clearly stated policies and procedures - which apply to all orders and services, verbally taken, written, or placed online.  Legitimately placed orders or service rendered, disputed by the customer that are deemed by WEAPON-X to be handled properly and within our policies and procedures filed as a "chargeback" from the issuing credit card merchant, thus being disputed by the disputed as the customer, will be fought vigorously up to and including the use of our legal counsel.  

If the chargeback is denied to the customer by the issuing credit card merchant as a result of WEAPON-X being within our rights on the sale, the customer will be responsible for the time wasted by WEAPON-X staff and legal counsel fighting the chargeback.  This time includes reading, investigating, preparing, and responding to the chargeback.  Chargebacks handled in-house by WEAPON-X staff will be billed to the customer at the rate of $200 USD per hour, billed in half hour increments.  If WEAPON-X deems the need to involve our legal counsel, their billing rate is $500 USD per hour, billed in half hour increments.  We will adamantly pursue these costs beyond the confirmed resolution of an invalid chargeback initiated by a customer attempting to defraud our business.  If necessary, WEAPON-X will be forced to file for any and all nonrecoverable damages and losses in the appropriate state or federal court.